Organisation's Service Standards are established:
Organisation Professional Code of Conduct can be found in:
By the end of this module: you will be able to respond to challenging situations through the use of appropriate verbal and non-verbal communication techniques.
By the end of this module, you will be able to equipped with the knowledge to Go-the-Extra-Mile in providing excellent service which involves demonstrating the qualities and characteristics of service professionals.
Organisation identity is made up of Vision, Mission and Values. To realise them, one has to perform the role in accordance to standard sets from code of conduct.